Self Triage Client Guide

The information on this page is taken directly from the Quilter Financial Planning ‘Self-triage – client education guide’.
You can download the original document here – Quilter Financial Planning Self-triage – client education guide


Following your enquiry about your defined benefit pension (DB), also known as a final salary pension, the purpose of this guide is to help you better understand your scheme, including the benefits and drawbacks it may have, and will help you decide whether you want to take advice on your pension.

Your decision on whether to receive advice or not is a very important first step. You should read the following guide carefully before making a decision. This guide is for information only and is not intended to be, and should not be interpreted to be, personalised advice.

What is a defined benefit pension?

A defined benefit pension scheme (final salary pension scheme) is a pension which guarantees you will get a specified benefit when you reach the scheme’s retirement age. The ‘benefit’ is usually based upon a formula that reflects your salary and years of service. There is no investment risk with this type of scheme.

Alternatively, with a defined contribution pension scheme what you get when you retire is not specified in advance. The final value of your pot will depend upon the amount paid in, charges and performance. However, a defined contribution pension scheme may offer more flexibility and control. With this type of arrangement, you will have ongoing decisions to make about how your money is invested and the amount of investment risk you are willing to take. You could use some or all of the money to buy a guaranteed income in the future.


Whether or not to do this will be one of the many decisions you will need to make. You could choose a flexible income arrangement where you can withdraw the income you want. These are complex decisions and you may need advice as there could be tax implications and other risks to consider.

We provide more information on the key differences between defined benefit/final salary and defined contribution schemes below.

You should understand that the financial services regulator, the Financial Conduct Authority (FCA), has stated that it will be in the interests of most people to keep their defined benefits pensions because of the valuable guarantees these provide. Many people underestimate how long they will live and defined benefit schemes protect you from the risk of your money running out.

Helping you understand your pension

Following changes in legislation, known as ‘Pension Freedoms’, you now have more flexibility in the way you can access your pension funds, although this will not necessarily be through your existing scheme.

Transferring out of a defined benefit pension scheme is unlikely to be in the best interests of most people.

You should consider the following carefully before you choose to proceed with requesting advice. The following table compares some of the features of a defined benefit pension scheme compared to a defined contribution scheme.



Defined Benefit

The pension income is a set amount, guaranteed for life, which will usually increase automatically each year to protect against inflation. There is no investment risk for the pension member and the pension scheme has to pay the member’s pension regardless of how well the scheme assets perform.

Defined Contribution

Provides an income set by the member based on how much they need. It could be more or less than that offered by a defined benefit scheme. The level of income can be increased or decreased at any time to take account of a change in circumstances. However, there is a possibility the fund could run out if the withdrawals taken are unsustainable, (i.e. are too large to be maintained), and/or investment performance is poor. A guaranteed income could be purchased at any time with some or all of the remaining money.

Death benefits

The pension is payable for life and upon death is usually payable at a reduced rate to a partner or dependent -typically 50% – and payable for their lifetime. These payments are made regardless of how long you or your dependent lives. Once you and your dependents have died no further benefits are payable.

Income is payable for as long as there is money in the pension. It’s dependent upon the investment returns within the pension and whether withdrawals are sustainable. If you take too much out at an unsustainable rate, or live longer than expected, the fund may run out. Upon death any remaining fund can be passed on free of tax before age 75. It can be passed on at the beneficiary’s marginal rate of income tax after the age of 75 but will be taxed at the beneficiary’s marginal rate of income tax.

Poor health

If you are in poor health, it does not alter the level of income the scheme will pay however, should you suffer a serious illness prior to the pension commencing, some schemes do pay benefits on different terms. This could include paying the pension earlier and increasing the lump sum that varies with each scheme.

If you are in poor health, it may mean you have capacity to take bigger withdrawals before death, or you could instead use the fund to secure an alternative guaranteed income by purchasing something called an annuity. A typical annuity will ensure a guaranteed income for life and if you are in poor health, or have no dependents, it may mean you receive a higher income than your defined benefit scheme is offering.

Tax free cash

In most defined benefit schemes, the member has the option of giving up some of the income and taking it as tax free cash (known as a pension commencement lump sum). This must be taken in one go.

Tax free cash (known as a Pension Commencement Lump Sum or PCLS) is normally 25% of the total amount being taken out of the pension and can be taken in stages, or all in one go.

Retirement date

The scheme normal retirement date is set by the scheme rules and a full pension is payable at that date. Accessing benefits early, from age 55, is usually permitted subject to reductions reflecting the pension being payable for a longer period. In some cases, there is an earlier protected retirement age, for example age 50.

Benefits can be turned on and off from age 55 onwards but early access may impact the amount of funds available later in retirement. You can choose to secure some income at any time by buying an annuity to provide a lifetime or short term guaranteed income at the rates available at the time.

Employer covenants and financial protection

The sponsoring employer of a defined benefit pension is bound by law to adequately fund a defined benefit pension. They can’t walk away from their pension liabilities should a scheme be underfunded, unless they go into liquidation. In the event of an employer going into liquidation, an underfunded pension scheme would have a call against any assets remaining upon wind-up, prior to any shareholders receiving any money.

Should a pension scheme not be able to meet its liabilities with no solvent sponsoring employer, the Pension Protection Fund is available to protect members of the scheme.

There is no ‘employer covenant’ once you have transferred your defined pension scheme. Your pension is reliant on the underlying investments and how well they perform.

The Financial Services Compensation Scheme provides 100% protection in some cases should a pension provider fail.


The scheme is responsible for all the charges associated with running it. The scheme may work closely with a firm of financial advisers and any advice would typically be chargeable.

There will be product, investment management, and possibly platform charges which will reduce the size of your pension fund. After the initial advice fees, there are also likely to be ongoing advice fees. Typically, these are paid out of the pension fund but in times of poor investment performance these can have a bigger impact on your pension, which means it could run out sooner than planned.

Investment risk and performance

The responsibility for investment decisions and their consequences reside with the scheme trustees and their investment adviser/managers. The scheme pays for advice and administration and these do not affect your income.

You bear the risk of the investment decisions taken and throughout the time the funds remain invested into your later years. Poor returns in the early years of retirement and taking money out at the same time can seriously affect the amount of income you could withdraw over the long term.

Inflation protection

The scheme will usually provide a rising income to protect against some of the effects of higher inflation.

Your investment choices will determine how much inflation protection you have. Lower risk assets may not provide enough return in the long run. Higher risk assets whilst potentially offering greater inflation protection, may suffer more losses reducing their overall returns. In short, investment returns will always be uncertain.

What advice can you offer me?

Should you choose to receive advice, we can offer you either a limited or comprehensive advice service on the transfer of benefits. Please ask us for information about the fees for this if you are interested in proceeding.

Please note, we generally do not engage with clients for DB transfer advice who are not intending to access income benefits in the immediate future, typically within the next 12 months.The fees for advice may mean smaller transfer values are less likely to warrant the costs of taking advice. You should check with your scheme administrator for any restrictions on transfers of benefits, and if you are not UK resident, we may not be able to provide any advice at all.

Before seeking advice, you should consider what you want your retirement to look like.

It can then be helpful to think about the costs and your spending priorities like this:
Essential spending – heating, eating, transportation, insurance and unfortunately tax
Lifestyle spending – the things that bring you joy, fun and pleasure beyond just getting by, and
Discretionary spending – this can be fulfilling dreams or anything else with what’s left over after the essential and lifestyle spending are taken care of.

Once you know what you need in these areas, financial advice can help you figure out what is possible and how best to achieve it.

Abridged advice

Abridged advice is a reduced level of service compared to full advice and only considers your circumstances and your pension value. It is a cheaper option than full advice and can be used to give you two possible outcomes.

It requires your adviser to ask questions to obtain comprehensive information about you, your needs and circumstances. It does not include more detailed analysis of your pension scheme or future circumstances in retirement.

The outcome from your adviser will only be either:

1. A recommendation that you should not transfer your pension;


2. A statement that a recommendation either way couldn’t be made based on the information provided and in order to make a conclusive recommendation you would need to pay for full advice that would include a detailed analysis of your scheme benefits.

While abridged advice is a shorter process, it still requires an adviser to gather a lot of information about you and your retirement requirements.

Your adviser will set out all the fees for abridged advice for you to consider and if agreed, your adviser can commence with the abridged advice service. The fee for carrying out this process is lower than for full advice. If, after following this process, you wish to proceed to full advice we will discount the abridged fee from the full advice fee. So, you don’t pay twice for the common elements.

If it’s not clear that you should retain your existing scheme benefits, your adviser will discuss how much it would cost to provide you with full advice should you decide to proceed further. Your adviser will only proceed to the full advice stage with your agreement.

Abridged advice is optional, and you can choose to go straight to full advice if you prefer.

Full advice

Our Full advice service considers all relevant options including – if a transfer is in your best interests – where to invest your money. If you choose to receive full advice your adviser will discuss our fees and any associated costs with you and will only proceed with your express agreement to do so.

Advice will involve collecting extensive and detailed information about you. Your adviser will then conduct a detailed analysis of your pension scheme and consider the impact this will have on

you and your retirement. This will include comparing the benefits of retaining your pension scheme to meet your current and future objectives and a conclusive final recommendation stating whether it is in your best interests to retain or transfer the pension at this point in time.

If we make a recommendation and you wish to proceed against our advice, we will not be able to arrange this for you.

Your adviser will charge you a fee for the advice which you will be told at the outset, and it will become payable in accordance with the terms agreed with you. Your adviser will discuss with you how the fees for advice can be paid.

Please be aware that regardless of the advice given, any pre-agreed fees will still be payable. This includes a recommendation to retain your pension benefits.

Next steps

Having read this guide, should you require further information on defined benefit pensions, you can find it at the following recognised sources:
Money and Pensions Service
The Pension Regulator (TPR)
The Pension Advisory Service (TPAS)

The FCA has written guidance to help those considering a transfer and this can be found at the link below. This also describes who might typically benefit or not from a transfer: defined-benefit

We would strongly encourage you to watch this helpful video from the FCA which aims to help consumers better understand financial advice on transferring out of a defined benefit pension. This can be found at the link below: video-help-consumers-understand-pension-transfer advice

If having read this guide you feel you are in a position to ask for advice on your defined benefit pension, or any other matter, please contact us on 0141 352 7800.

We have taken every step to ensure the accuracy of the content and our current understanding of applicable UK tax rules but will not be liable in the event of any error.

Useful Links

FCA – defined benefit pension transfer – what to expect

FCA video – defined benefit pension transfer process explained

Capital at risk, investments can go down as well as up.

You could be giving up guaranteed index-linked pension benefits if you do transfer.

Defined benefit pensions are secure. If you transfer to a Defined Contribution scheme you will be taking on the investment risk yourself.

If you take your entire pension fund early you could be financially worse off in the future.

Or message us through our contact form.

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